Find answers to our most frequently asked questions.

FAQ

What is American Work Supply Co.?

American Work Supply Co. is a workwear-inspired brand offering practical apparel, gear, and everyday essentials for people who work hard. We focus on durability, comfort, function, and dependable quality—whether you’re on the road, at the jobsite, in the warehouse, or tackling everyday work.

Where do you ship from?

We ship orders from our fulfillment partners based on product availability and customer location. This allows us to process orders efficiently and deliver worldwide.

How long does shipping take?

  • United States: 5–10 business days
  • International: 7–20 business days

Processing time is typically 1–3 business days before shipment.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package at any time.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this window, we may not be able to modify your order as it may already be processing.

What is your return policy?

We accept returns within 14 days of delivery for unused and unworn items in original condition. Please visit our Return & Refund Policy page for full details.

What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos. We will resolve the issue as quickly as possible.

What materials are your products made from?

Our products are made using premium, durable fabrics designed for comfort and long-lasting wear. We focus on heavyweight, workwear-inspired materials that balance quality and style.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and fees may vary depending on your location.

Will I be charged customs or import fees?

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.